Frequently Asked Questions

Everything you need to know about SimplyPNG

What is SimplyPNG?

SimplyPNG is a lightweight online tool that removes image backgrounds instantly. Guest and free users get output up to 1024px, paid users get full 4096px resolution.

Is SimplyPNG free?

Yes. Guests get 1 credit/month, free registered users get 5 credits/month. Both get up to 1024px output.

Does SimplyPNG store my images?
  • Guests: Session only (no storage)
  • Free: Browser storage (5 images max)
  • Paid: Secure cloud storage (90-365 days depending on tier)
Is SimplyPNG an alternative to Canva's background remover?

Yes. Canva Free users cannot remove backgrounds. SimplyPNG offers free background removal up to 1024px without requiring a paid subscription.

Does SimplyPNG support high-resolution PNGs?

Yes. All paid plans (Basic, Plus, Pro) support full 4096px resolution output (~16.7 megapixels).

What are the pricing tiers?
  • Guest: Free (1024px, 1 credit/month, no signup)
  • Free: $0 (1024px, 5 credits/month, browser storage)
  • Basic: $2.98/month (4096px, 40 credits/month, 90-day cloud storage)
  • Plus: $4.98/month (4096px, 100 credits/month, 180-day cloud storage)
  • Pro: $9.98/month (4096px, 250 credits/month, 365-day cloud storage)
How does the credit system work?

Each background removal uses 1 credit, regardless of image size (within your tier's resolution limit).

  • Monthly credits reset at your billing date (no rollover)
  • Unused credits do not roll over
  • Failed jobs refund credits automatically
What file formats are supported?

We support JPG, JPEG, PNG, WebP, and HEIC/HEIF formats. The output is always a transparent PNG file.

Can I download my processed images?

Yes! All users (including guests) can download their processed images immediately after processing. Paid users can also access their images anytime from the cloud dashboard.

Do you use my images for AI training?

No, never. We do not use your images for training, advertising, or analytics. Your images belong to you and are only processed to remove the background.

Can I cancel my subscription anytime?

Yes. You can cancel through your billing portal anytime. Your plan remains active until the end of your billing period. Export your cloud images before canceling to avoid data loss.

What happens to my cloud images after they expire?

Images are automatically deleted after the retention period (90/180/365 days depending on your tier). You'll receive a 7-day grace period notification before deletion. Export them as a ZIP file to keep them permanently.